Refund and Cancellation Policy

The Mortakaz platform is currently offered entirely free of charge, and no subscriptions or paid services are available on it as of the date of this policy.

This policy applies only to digital services. Mortakaz does not sell or otherwise deal in physical products.

We are publishing this policy now so that it is clear before any paid service is launched, and it takes effect as soon as the first paid service becomes available on the platform.

Before you buy

Before any purchase is completed, we will clearly show the price, billing terms, subscription term, renewal process, cancellation terms, and circumstances in which a refund is available. We will not ask you for any payment before these details have been presented to you and you have agreed to them.

Refund eligibility

A user is entitled to a refund in the following cases: if the paid service was not delivered as described; if a duplicate or erroneous charge was made; or if a refund is requested within 30 days of the payment date without any actual use of the service.

Requesting a refund

To request a refund or a cancellation, write to us at [email protected] from the email address registered on your account, stating the date of the transaction and its amount. We review every request and reply to it within 7 business days. If a request is approved, the amount will be returned to the same payment method used for the purchase. We accept refund and cancellation requests by email only.

Cancelling a subscription

You may cancel any paid subscription at any time by writing to us at the same address. Cancellation stops the next renewal, and access to the service continues until the end of the period already paid for, with no additional fees.

Payment processing

All payments are carried out through authorized payment processors. Your card data does not pass through Mortakaz servers, and we do not retain it.

Disputing a charge

If you object to any payment, please write to us first at [email protected] so that we can settle the matter directly, as that is the fastest route to a resolution. If a chargeback is initiated with the bank or card issuer, we will cooperate with the authorized payment processor, provide transaction records, and abide by the decision of the relevant authority. We reserve the right to suspend an account where unjustified claims are repeated.

Policy updates

We will review this policy, update it and publish it before the first payment is accepted on the platform, and we will update it whenever the paid services available change.

Operating entity

The Mortakaz platform is operated by Mortakaz LLC, a company registered in Wyoming, USA, whose registered agent's address is: 30 North Gould Street, Ste R, Sheridan, WY 82801, United States. For inquiries about this policy, contact us at [email protected].